Frequently Asked Questions
Read frequently asked questions to help prepare you for your first pole, dance or fitness class at Chrome.
Q: What do I need to bring to class?
A: We are a BYOM studio – which means Bring Your Own Mat. Water is also suggested to bring.
Q: Can I put on lotion before class?
A: Please no lotions or oils before any pole classes. You stick to the pole with skin contact, so lotions and oils can make for slippery and dangerous situations.
Q: What happens if I can't make a class I am signed up for?
A: Please let us know with at least 24 hours if you need to cancel your class. Late cancellations and no shows will not be refunded nor credited back to your account. All purchases are non-refundable. However, if you cancel your reservation with at least 24 hours notice, your class will be returned to your account and available for future use.
Q: I signed up for a series, but am not able to continue. Do I get a refund?
A: All purchases are non-refundable and non-transferable. A series class is a 6 week reservation, and we are not able to fill the spot if you back out.
Q: What should I wear to my first pole class?
A: You can wear anything you’d like! You want to wear comfortable clothes that allow you to move freely. Shorts, pants, tanks, tees – all are great! We go barefoot in class, so you do not need to worry about what kind of shoes to bring.
Q: Can I wear heels to class?
A: Absolutely! However, we always recommend first learning the moves barefoot before adding the extra challenge of maneuvering in heels.
Q: Can I wear jewelry to class?
A: Some. We prefer that you remove any jewelry on your hands or wrists while taking a pole class. This protects our poles and your jewelry from scratching each other and leaving marks. Earrings and necklaces are fine.
Q: I haven't worked out in a while. What class should I take?
A: You can take any class you’d like. Just make sure you talk to any of our fantastic instructors if you think you need a modification for an exercise or have an existing injury so that we can work around it.
Q: I don't have a lot of upper body strength. Will I be okay to take a pole class?
A: Absolutely! Learning pole starts with basic moves and eventually progresses to higher level strength moves over time. You won’t be saying you “don’t have much strength” for long!
Didn’t find what you were looking for? Give us a call at 317-581-1563 or send an email to email@example.com with your question, and we will get back to you within 24 hours.